In the tide of digital transformation, Wanxiang Qianchao is leveraging AI technology as its driving force to propel the company toward a new era of intelligent operations. By building knowledge bases, developing AI assistants, and creating AI agents, AI has become an indispensable tool in office work, bringing significant changes to colleagues' daily routines.

Enterprise Knowledge Base: Laying a Solid Foundation for AI Applications

Jin Xu from the Safety and Environmental Protection Department of Wanxiang Qianchao’s axle factory often needs to quickly check the latest environmental protection regulations and internal safety operating procedures when conducting inspections of hazardous waste storage. Given the frequent updates to regulations and the sheer volume of documents, he sometimes has to sift through more than a dozen folders and several official websites—such an overwhelming amount of information can be dizzying. To address this challenge, Wanxiang Qianchao’s Digital Intelligence Innovation Center has built specialized and precise knowledge bases tailored to various business scenarios, including safety and environmental policies, PLM assistants, quality experience Q&As, and digital intelligence engineering initiatives.

Upon learning that the company’s AI knowledge base had gone live, Jin Xu immediately gave it a try. When he entered the keyword “What are the requirements for containers and packaging used to store hazardous waste?”, the knowledge base instantly retrieved the relevant national regulations and associated policies. “Before, finding the right information felt like looking for a needle in a haystack; now, it’s like opening up a smart navigation system—efficiency has doubled!” he remarked with deep appreciation.

AI Assistant: Enhancing Efficiency and User Experience

Based on the knowledge base, the company has also developed several AI assistants, including an AI Q&A assistant for safety and environmental policies, a PLM system assistant, a quality Q&A assistant, and an AI-powered Q&A assistant for digital and intelligent engineering initiatives.

After using it for a while, Shen Jie from the Quality Department at the constant-velocity drive shaft factory has already become quite comfortable with the AI assistant. Whether typing or speaking, the AI assistant can quickly understand our needs and provide precise answers. Shen Jie explained to us: “When we’re working, we often encounter quality issues—such as ‘the three-ball pin of the inner cage in the drive shaft comes loose from the spline on the shaft rod.’ Just by asking the AI to analyze the cause, within seconds the AI assistant can swiftly pinpoint the root of the problem and offer feasible suggestions. Not only does it help clarify our thinking and streamline our workflow, but it also enables us to identify gaps and fill in any missing pieces. The AI assistant has truly become an invaluable helper in our daily work.”

AI Agents: Effectively Supporting Human Resource Management

Hu Yue from the Resource Department of Wanxiang Qianchao is a senior HR professional. Every day, she deals with resumes flooding in like snowflakes, and reviewing these resumes consumes a significant portion of her working time. However, recently, Hu Yue’s work efficiency has improved markedly.

“The AI-powered resume-scoring agent developed by the company has been a great help to us. This agent can automatically score newly received resumes, evaluating candidates across multiple dimensions—such as skills, experience, and educational background—based on job requirements, and then generate detailed scoring reports. The introduction of AI technology has not only boosted recruitment efficiency but also ensured fairness and objectivity throughout the hiring process. For instance, when we recently hired technical personnel, the AI agent was able to precisely identify key information about candidates’ programming language skills and project experience, helping us quickly screen out the most suitable candidates.”

Personal Knowledge Base: Inspiring Employees’ Innovative Energy

To further enhance employees’ digital capabilities, the company has also launched a training tutorial on building personal knowledge bases.

Zhou Keyu from the Digital Intelligence Innovation Center participated in this training. “This experience is truly novel—now we can organize our work-related knowledge and materials into a knowledge base, making it easy for us to access them anytime. It’s essentially our own personal memo and library.” This kind of training not only enhances employees’ digital literacy but also sparks their innovative energy, enabling everyone to become both a creator and a disseminator of knowledge.

Digital and intelligent upgrades—results are visible.

Since AI has become part of daily office routines, employees’ efficiency in querying policies and resolving technical issues has significantly improved. Take the AI-powered Q&A assistant as an example: the average time it takes employees to access security policy documents has been reduced from 15 minutes in the past to less than one minute, and the accuracy rate of queries has risen from 70% to over 95%. In the production and operations domain, the digital intelligence engineering Q&A assistant helps employees quickly find solutions to similar problems, cutting down problem-solving time by 30% and markedly boosting production efficiency. Through the construction of knowledge bases and training on building personal knowledge repositories, knowledge sharing among colleagues has become more visible, making internal knowledge transfer far more efficient. Meanwhile, AI’s intelligent recommendation feature enables employees to discover even more relevant knowledge, sparking innovative ideas and inspiration.

The implementation approach for AI applications developed by Wanxiang Qianchao—featuring precise alignment with business needs and a structured knowledge-base construction methodology—is applicable across various industries and enterprises. The visual development approach lowers the technical barrier, enabling companies to embark on AI application development without requiring large teams of specialized technical personnel. The end-to-end testing and iterative process ensures the system’s stability and practicality, providing valuable lessons for other enterprises during their own AI application development journeys. Wanxiang Qianchao’s AI application practices have not only brought significant benefits to the company itself but have also set a benchmark that other companies in the same industry can draw upon. Through the AI ecosystem, more enterprises are encouraged to join the wave of digital transformation, collectively exploring the application of AI technologies in diverse business scenarios and continuously deepening their engagement in vertical sectors such as industrial applications.

Innovation Adds Vitality: The New Era of AI

Looking ahead, Wanxiang Qianchao will continue to deepen the application of AI in various business scenarios, actively exploring its use in areas such as human resource management, marketing, and financial analysis, and continuously enhancing the company's operational efficiency and innovation capabilities. At the same time, we will also collaborate closely with our partners to jointly build an intelligent agent ecosystem platform. By leveraging hybrid applications of multiple models, we will create flexible business workflows and drive the enterprise’s digital transformation toward a new era of “omni-domain intelligence.”

The innovative model of digitalization + AI + knowledge base has brought new vitality to Wanxiang Qianchao's digital transformation. As AI technology continues to evolve and its applications deepen, the company is exploring a development path that deeply integrates digitalization with intelligent technologies, injecting new momentum into efficient operations and innovative development.